IT Technician

Waltonen Engineering is actively seeking an IT Technician to join our team! 

Responsibilities

• Work under the guidance of the PC Refresh Program Manager and local Desktop Support staff
• Schedule, image, install software, test, and deploy new PCs to users scheduled for refresh
• Reclaim prior equipment, update documentation, and assist with the disposal process

Qualifications

• 1-3 years experience in desktop support services
• Only United States Citizens can be considered
• Must possess or be able to obtain security clearance
• Technical knowledge of hardware, including desktops, laptops, tablets, and workstations
• Technical knowledge of PC internal components, including drives, cards, memory upgrades
• Hands-on hardware troubleshooting experience
• Equipment support experience with Dell, EMC, Cisco, etc
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Ability to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to investigate PC and software issues
• Effective interpersonal skills and relationship-building skills
• Written and oral communication skills
• Ability to present ideas in user-friendly language
• Analytical and problem-solving abilities, with attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• A strong customer-service orientation
• Driver’s license in good standing

Preferred Qualifications

• Bachelor’s degree in Information Technology (IT) or a related field
  • Experience will be considered in lieu of a degree
• Certifications such as A+ or Microsoft MC are a bonus

Benefits

• Medical, Dental & Vision Insurance
• Vacation and Holiday pay
• Employer matching 401K
• Hybrid work schedule after 90 days for eligible positions
• Tuition Reimbursement
• Flexible Spending Programs (FSAs)
• Short-Term & Long-Term Disability insurance
• Employee Referral Program
• Additional Voluntary Benefit Programs
• Off-site company events & Employee Luncheons

Who are we?

Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap.